Sales Representative focusing on client acquisition and technical solutions in machine and plant engineering. Active involvement in projects and collaboration across company departments in hybrid work setting.
About the role
- Brand Partnerships Associate managing relationships and brand growth for ethical retailers. Supporting independent brands on Wolf & Badger platform while enhancing their presence and sales.
Responsibilities
- Prospecting: Conduct outbound prospecting via email, phone, Instagram, LinkedIn, and other channels. Qualify leads in line with Wolf & Badger values and commercial criteria.
- Acquiring brands: Schedule and coordinate discovery calls. Lead intro calls with prospective brands and share platform information. Manage brand communications and follow-ups. Own the day-to-day use of HubSpot CRM to manage pipeline status, contact records, and task reminders.
- Portfolio Management: Oversee the onboarding of portfolio brands, ensuring a fast, seamless process that enables brands to go live and immediately see value on the Wolf & Badger platform, from approval to activation.
- Experience Management: Optimise and manage internal processes including onboarding schedules, CRM records, payment tracking, and reporting. Collaborate with cross-functional teams (Support, Marketing, and Product) to streamline handovers and brand experience. Maintain consistent, clear, and timely communications with brand prospects throughout the process.
- Relationship Management: Check-in regularly and gather feedback from your portfolio of US & Canada brands and work cross-functionally with internal teams to address any concerns and improve the overall brand experience.
- Promotion and Collaboration: Collaborate with marketing and events teams to identify opportunities for brand promotion, such as participating in marketing campaigns, events, and in-store pop-ups to help drive the success of your brands.
- Cross-functional Collaboration: Work closely with the Community, Ops, Marketing and Retail teams to ensure seamless communication and collaboration on in-store activations, organic marketing opportunities and special events, including providing hands-on ad hoc support for brands at New York in-store events (this may include occasional evening or weekend work).
- Survey Engagement: Actively engage with brands following any negative NPS submissions or operational escalations (e.g., Trust & Quality issues), working to address concerns and improve satisfaction in collaboration with wider teams.
- Churn Management: actively and proactively addressing brand churn through prioritising success for brands at risk of leaving, and actively leaving. Find relevant data, flag brands at risk and support on proactively engaging on calls in order to retain those brands. Handling pause and cancel requests within your portfolio, aiming to save brands and retain relationships.
- Upselling: Present brands with marketing packages, retail media and physical store add-ons in order to provide them with opportunities relevant to their stage of growth and development on the Wolf & Badger platform.
Requirements
- 0–2 years experience in a sales, partnerships, or a customer-facing role
- Excellent organisational and time management skills
- First-class written and verbal communication skills
- Ability to manage multiple workflows and timelines with precision
- Self-starter mindset with a proactive, solutions-driven approach
- Target-oriented and commission-motivated, with a drive to exceed KPIs
- A natural rapport builder, able to confidently represent our brand to partners
- A genuine interest in ethical retail, sustainability, and emerging brands
- Existing knowledge of HubSpot or a similar CRM is a bonus, but not required
Benefits
- Competitive base salary of $50k-$55k, plus performance-based commission on sales activities
- Fast-tracked promotion and career growth opportunities for high performers
- The opportunity to join a mission-driven company at an exciting stage of growth
- Hybrid working model (minimum 3 days per week in our office in SoHo, NY)
- Ongoing training, mentorship, and development resources
- Employee discounts and access to curated sustainable products
- Generous health insurance contribution with choice of plans
- Significant vacation/PTO allotment
- Paid 'pet-ernity' leave, heartbreak leave and volunteering leave
- 401k with employer match
- Quarterly Wellness Wallet - to spend on products and services which are meaningful to you**
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