Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
About the role
- Billing Support Specialist managing invoice processing for Channel Partners at BCM One. Fostering client relationships and resolving billing issues in a hybrid work environment.
Responsibilities
- Operate as a SME and trusted advisor for our clients.
- Establish and manage recurring customer meetings.
- Collect and implement requests for changes to workflows, reporting, etc.
- Coordinate internal teams as needed to address clients’ requests and resolve issues.
- Provide clients with feedback and status in a timely manner.
- Respond to general inquiries.
- Once per month (or as needed) create summary reports for clients.
- Initiate billing inquiries with suppliers and track through resolution.
- Move, add, disconnect, and change billing accounts, inventory, and contracts as needed.
- Prepare Audit and Optimization reports, as required by SOW/client.
- Conduct quarterly account reviews.
- Report on BCM One activities on behalf of the client, including invoices processed, money saved, contractual obligations, and proposed optimization.
- Other responsibilities as assigned.
Requirements
- Bachelor’s degree + 2 years of experience telecommunications, customer support, or finance/billing type of role.
- 5 years of experience will be accepted in lieu of degree requirements.
- Excellent written and spoken professional English.
- Strong presentation skills
- Excellent customer service; you want to actively build relationships with global clients.
- Strong organizational skills and attention to detail.
- Experience in high-volume, fast-paced environments
- Independent with initiative and curiosity; you want to keep learning and asking questions to understand.
- Proficient with MS Office, specifically Outlook and Excel.
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care role providing support and guidance for clients using Skello's SaaS product. Collaborating with various teams to improve customer satisfaction and product experience.
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