Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
MO
Hybrid Bilingual Customer Service Representative III – Technical, Restaurant
Posted 4 months ago
About the role
- Customer Service Representative providing technical support to restaurant clients in Canada. Handling customer inquiries and maintaining strong relationships with the Moneris Restaurant vertical.
Responsibilities
- Provide technical support to our restaurant clients by phone, handling both inbound and outbound calls.
- Own the customer experience from onboarding and technical support through to resolution, working in partnership with Moneris internal teams.
- Develop and maintain relationships with our restaurant clients, ensuring the highest level of support and communication in accordance with our service standards.
- Deliver training and educational sessions to clients based on their needs, and organize virtual training sessions and situational coaching for junior team members.
- Identify gaps in processes, training, or product opportunities by providing feedback on applications and software, proposing process improvements, and making recommendations to meet departmental objectives and reduce costs.
- Submit product issues and improvement recommendations to the appropriate Agile teams through established Agile channels.
Requirements
- Postsecondary diploma or degree in a related field.
- 3+ years of experience in customer service and technical support, or equivalent experience resolving complex technical issues.
- Willingness to participate in professional development activities to stay current with the continually evolving industry.
- Experience assessing customer issues to ensure a positive end-to-end experience.
- Prior experience with restaurant systems is an asset (POS, order management system, software).
- Fluency in English and French (read, written, and spoken) is required.
- Ability to work varied schedules, including evenings, weekends, and holidays, in a 24/7 environment.
Benefits
- Work environment that values diversity, equity, and inclusion (DEI) through Employee Inclusion Groups (EIGs), mentoring, DEI-related training and workshops, informational events, and multiple internal resources such as a DEI website and newsletter.
- Learning and development programs and resources.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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