Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Customer Success Associate enhancing customer adoption and retention for Bynder's digital asset management platform. Focused on ensuring clients derive maximum value from the platform and optimizing internal processes.
Responsibilities
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
- Strive to increase product adoption, retention and overall customer satisfaction
- Develop and execute on account / success plans
- Regularly engage customers on operational reviews to evaluate needs and direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
Requirements
- 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Strong communication skills, both written and spoken
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Basic understanding of customer service principles and hybrid observability principles
- Ability to follow structured process and information entry
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies a plus
- Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)
Benefits
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Unlimited vacation policy
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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