Rare Disease Account Manager for Immunology Autoantibody Diseases at Johnson & Johnson in Columbia, MO. Drive sales performance and build relationships with healthcare customers.
About the role
- Employee Benefits Account Representative providing critical support and managing accounts in the insurance industry. Collaborate with teams to maintain client relationships and provide innovative solutions.
Responsibilities
- Provide critical support to customers through account management, claims management, and day-to-day client oversight
- Work collaboratively with the Producer and Account Team managing a book of business
- Coordinates and provide day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, and understanding client needs
- Serves as day-to-day contact and provides resolution for client questions and issues
- Manages claims and coverage issue resolution for clients’ employees
- Develops open enrollment presentations in Microsoft PowerPoint software and conducts benefits webinars for employees and HR Managers
- Creates employee benefit booklets using Microsoft PowerPoint and Microsoft Publisher software
- Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices
- Participates in and supports new carrier, plan or vendor implementation including benefits administration system build-out and project management
- Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents
- Prepares master group files, client contact sheet, and maintains carrier files
- Supports the Account Executive in execution of the client strategy
Requirements
- Bachelor’s degree preferred
- 2 - 4 years of related experience working as an Account Manager, Account Representative and/or a Benefits Analyst in the employee benefits arena (equivalent combination of education and experience is acceptable)
- Must hold a valid CA Life Agent license or will obtain
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Bilingual in English and Spanish a big plus
- Proficient in Microsoft Office including Excel, Word and Power Point
- Knowledge of Project Management software and database software is preferred
Benefits
- health/dental/vision/life/disability insurance
- FSA
- HSA
- 401(k) accounts
- paid-time-off benefits
- eligible bonuses and commissions for full-time positions (30 hours or more)
Job title
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