(Senior) Account Manager responsible for growing B2B customer relationships in the Rail sector. Building trust and managing key accounts while coordinating with recruiting teams.
About the role
- Account Manager developing and maintaining relationships with BETA's OEM component customers. Ensuring contract execution and integration of electric aviation products into customer operations.
Responsibilities
- Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract.
- Scope the range of activation support needed for component customers (electric propulsion, battery systems, flight control computers, and other hardware) and help generate a framework for a tailored application to each customer activation, considering all BETA product lines (including Aircraft, GSE, Defense, and Component customers), including overall scope, schedule, resources, and integration needs of a customer.
- Collaborate with the Program Director, Program Manager, and other engineering & operations teams to pre-plan, develop and maintain the project schedule through component delivery and post-delivery sustainment.
- Manage the ERP inputs, including sales order entry, and coordination with operations and logistics to track parts, and maintain all other customer and order details in CRM and ERP, ensuring BETA delivers to the terms of the order.
- Lead communication and coordination with the customer on key milestones and activities, including status updates prior to, during, and completion of shipment.
- Establishing, identifying gaps in, and refining processes, developing work instructions, providing training to other team members directly or tangentially in support of the role (i.e. logistics, supply chain, operations, etc.).
- Coordinate with Aftermarket Team to provide customer support, spares, consumables, tooling & equipment as applicable, and logistics & warehousing support.
- Manage executive business reviews and/or senior management program reviews on a cadence to be mutually agreed, as well as ad hoc customer meetings (both on-site or off-site).
- Track performance, generate insights, and report on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms.
Requirements
- Enterprise customer relationship management and a customer-centric mentality.
- Strong communication skills, both oral and written. Ability to express ideas clearly and efficiently.
- Project management experience demonstrating keen attention to detail, cross-functional coordination of activities, and ability to drive towards a deadline.
- Sense of urgency with quick decision making and focuses on outcome with clear metrics.
- Be a team player – willing to work for the improvement of the BETA team and our goals.
- Significant personal motivation, goal orientation, and diligence with an appetite to develop frameworks and efficiencies to scale and benefit other functions.
- Be familiar with SalesForce or a related CRM, Microsoft Office and Sharepoint, Project Management software (i.e. Microsoft Project, Asana, etc.), and Plex or a related ERP system.
- Ability and willingness to travel sporadically, up to 25% of the time.
Benefits
- We encourage all driven candidates to apply, even if they do not meet every listed qualification.
- We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.
- Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.
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