Account Executive focusing on revenue growth and retention for SOCi, the leader in AI-powered marketing solutions. Collaborating closely with Customer Success to identify upsell opportunities and ensure client satisfaction.
Responsibilities
Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
Focus on solving business challenges through innovation, while keeping a customer-first mindset.
Remain adaptable as client needs evolve, supporting additional initiatives as required.
Requirements
2–5 years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
Ability to prove consistently hitting or overachieving quota
Proven success in contract renewals, negotiations, and upselling to existing clients.
Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
Multi-location brands experience and existing industry contacts/relationships preferred
Self-starter with a creative entrepreneurial spirit
Refined and proven sales methodology
Creative strategist; develop new ways to drive sales and value to existing and prospective clients
Experience working in a fast-paced entrepreneurial environment
Creative problem solver with the ability to understand and resolve prospective client challenges/objections
Adaptable; able to quickly learn new technologies and processes
Salesforce or equivalent CRM experience
Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
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