Account Executive serving as trusted advisor in client management for Touch, a Content Service Provider. Focused on delivering exceptional onboard experiences for the aviation industry.
Responsibilities
Manage client relationships and maintain strong engagement;
Prepare and oversee budgets to ensure financial efficiency;
Lead and support a cross-functional team;
Ensure timely and successful project delivery;
Maintain accountability for all aspects of client accounts;
Oversee and ensure adherence to contractual SLAs;
Lead Quarterly Business Reviews (QBRs) and strategic meetings;
Identify commercial opportunities and drive account growth;
Foster alignment between airline culture and internal team operations;
Develop and implement in-Flight Entertainment (IFE) strategies;
Conduct quality control checks at airports when possible;
Provide insights and recommendations on promotional content and featured categories;
Oversee airline budget creation and financial tracking;
Ensure smooth invoicing processes.
Requirements
Professional working proficiency in English is mandatory;
Customer service experience;
Background in the entertainment and/or aviation industry is a plus;
Project management experience required;
Strong organizational and time-management skills;
Proactive and solution-oriented mindset;
Ethical, highly motivated, and adaptable;
Analytical and data-driven approach;
Leadership and strategic thinking abilities;
Excellent communication and interpersonal skills;
Comfortable working in multicultural environments;
Proficient in Microsoft Office, Excel, and Keynote.
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