Operations Support Specialist assisting the operations team providing administrative support while working with SAP, Excel, and management roles. Contributing to operational programs and data management in Middletown facility.
About the role
- Customer Service Specialist at Zurich Cover-More assisting travelers with excellent customer service while navigating multiple systems and collaborating with leadership for feedback.
Responsibilities
- Provide exceptional customer service over the phones to our clients and travelers around the world while navigating multiple systems
- Have a keen eye for details and accurately document and capture all interactions in our case management system
- Collaborate with leadership to fine tune skillsets and apply feedback to meet role expectations
- Provide creative out-of-the box solutions using critical thinking skills to provide top notch customer experiences
Requirements
- High School Diploma or equivalent
- Advanced customer service skills and 2+ years of customer service/office experience
- Ability to remain calm and collected in a fast-paced environment
- Exceptional verbal and written communication skills
- Effectively multi-task and prioritize tasks
- Proficiency in Microsoft Office programs
- Ability to work 2nd shift between 12pm-10pm, with rotating weekends.
Benefits
- Job flexibility
- Career growth
- Regular annual and personal leave benefits
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching
- Embracing diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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