Operations Support Specialist assisting the operations team providing administrative support while working with SAP, Excel, and management roles. Contributing to operational programs and data management in Middletown facility.
About the role
- Customer Service Specialist driving customer-centric solutions within a hybrid environment at Zopa. Engaging with customers to address banking needs and improve service quality.
Responsibilities
- Answer a high volume of calls and interact with customers over live chat and email
- Deal with customer banking needs across products and services, providing resolutions
- Investigate customer queries and escalate where needed
- Ensure service meets high standards and within an agreed turnaround time
- Participate in initiatives to improve customer service processes
- Liaise with other teams to advocate for customers
- Personalize solutions based on customers' circumstances
Requirements
- Excellent communication skills
- Ability to work as part of a team
- Ability to maintain high levels of accuracy
- Adaptable to changing priorities and customer demands
- Highly motivated and committed to achieve success
- Goal oriented with the ability to meet company objectives
- Proactive and have the initiative to create frictionless customer journeys
- Ownership of customer interactions
Benefits
- Flexible working arrangements
- Option of working from abroad for up to 120 days a year
- Time off in lieu for bank holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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