Customer Service Representative providing assistance in healthcare and genetic testing services. Engaging with clinics and patients through phone and email to ensure service excellence.
About the role
- Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
Responsibilities
- Provides direct support to assigned market segment of Zelis clients
- Leads and manages operational changes, project planning, prioritization, and delivery of tasks
- Maintains clear and regular communication with stakeholders
- Engages in constructive dialogue with clients, colleagues, and team members
- Acts as a resource and support for stakeholders in all aspects of client operations
- Participates in client visits and conducts training sessions as needed
- Monitors assigned client support tickets for timely resolution
- Collaborates with other Client Support Specialists to enhance overall experience
Requirements
- Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
- 2+ years of experience in a customer support or client-facing role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and support tools
- Ability to manage multiple tasks and prioritize effectively
- Empathy and patience when dealing with complex, rushed or tense situations
Benefits
- Hybrid and remote friendly culture
- Continuous improvement initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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