Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
About the role
- Customer Success Analyst ensuring client engagement post-sale at Zeev. Supporting strategic goals and driving satisfaction through consultative relationships.
Responsibilities
- Manage a portfolio of clients, focusing on relationship building, expansion, and retention
- Act strategically with a focus on revenue expansion
- Lead proactive initiatives to drive product adoption and retention
- Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR)
- Support management in preparing reports, metrics, and KPIs for executive presentations
- Monitor NPS/Star Rating surveys and gather customer feedback
- Share improvement feedback across all company areas
- Collaborate with other teams to resolve customer experience friction, identify root causes, and propose solutions.
Requirements
- Previous experience in Customer Success
- Experience in B2B sales, preferably consultative selling, with a proven track record of meeting targets
- Strong negotiation skills and clear, concise communication; able to present solutions effectively to diverse client profiles
- Experience with CRM systems
- Knowledge of the technology market and familiarity with digital solutions is a plus
- Prior experience with BPMS tools or in process management.
Benefits
- Health plan with national coverage option
- Dental plan
- Caju Multibenefits Card: flexibility to use your meal allowance
- "Feirinha da Caju": special discounts in the Caju app — enjoy up to 30% off
- Commuting allowance for on-site or hybrid employees: also provided on the Caju card for convenience
- Conexa Saúde: two free consultations per month with psychologists and/or nutritionists + pharmacy discounts
- Day off during your birthday month
- Culture: innovative, collaborative environment that encourages the use of artificial intelligence in daily work and focuses on continuous learning and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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