Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
About the role
- Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high-quality customer experiences across platforms.
Responsibilities
- Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources.
- Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues.
- Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms.
- Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy.
- Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents.
- Respond to customer inquiries with professionalism, empathy, and efficiency.
- Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation.
Requirements
- High School Diploma or equivalent required; Bachelor’s degree in Business, Communications, Marketing, or related field preferred.
- Minimum 1–2 years of experience in MLS coordination, customer service, or digital lead management.
- Experience with CRM systems and MLS platforms required; Salesforce experience preferred.
- Strong written and verbal communication skills.
- Ability to handle confidential information and represent the company professionally.
Benefits
- Medical, dental, vision coverage
- Financial Planning
- Time Off & Life Balance
- Family & Lifestyle
- Opportunities for growth and development
- Culture that is collaborative, inclusive, fast-paced, people-first
- Stable company with strong reputation in the market
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Analyst focused on customer success in the pharmaceutical industry, ensuring compliance and client satisfaction while working closely with internal teams.
Strategic Customer Success Manager ensuring long - term success for enterprise clients at SOCi. Nurturing client relationships and driving product adoption to achieve business goals.
Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.
Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
Therapeutic Area Strategy Head leading a team in creating holistic portfolio strategies for Novartis. Focusing on cardio - renal - metabolic innovations and managing cross - functional collaborations.
Customer Success Analyst managing a portfolio of enterprise accounts for PerkinElmer's analytical solutions. Leveraging data to drive customer adoption and ensure long - term growth.
Customer Success Manager driving revenue growth and customer satisfaction for micro SMEs at Sleek. Innovating across corporate secretary, accounting, and fintech payments sectors.
Senior Manager leading the Strategic Accounts Customer Success team to improve customer engagement. Managing global team and processes while driving product adoption and retention in construction.
Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high - risk projects for successful partnerships.