CRM Administrator supporting Salesforce platform to enable a data - driven sales team at Inchcape Shipping Services. Collaborate with global teams and drive performance improvements in a hybrid role based in London.
About the role
- Customer Success Specialist providing support and advice on energy contracts for clients in France. Focus on enhancing customer experience and operational excellence in the energy sector.
Responsibilities
- Represent the brand and assist individual customers
- Support customers in managing their energy consumption
- Proactively ensure contracts run smoothly and without issues
- Identify and analyze opportunities to improve the service
- Contribute to the growth and development of the team
Requirements
- Autonomous and responsible
- Customer-centric with a strong focus on customer experience
- Excellent command of spoken and written French
- Ability to hold a conversation in English
- Team player who enjoys collaborating
- Able to work under pressure while remaining rigorous and organized
- Curious and willing to analyze customer invoices
Benefits
- Equity participation
- Flex-office (flexible workspace)
- Excellent health insurance coverage
- Sustainable mobility allowance
- Employer contribution toward public transport costs above the legal minimum
- Special leave days for community or nonprofit projects
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