Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
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Hybrid Junior Customer Success Analyst – Pharmaceutical Industry, Compliance
Posted 1 hour ago
About the role
- Analyst focused on customer success in the pharmaceutical industry, ensuring compliance and client satisfaction while working closely with internal teams.
Responsibilities
- Manage a portfolio of clients in the pharmaceutical industry
- Conduct onboarding, ensuring adherence to processes and compliance requirements
- Monitor use of the solution with a focus on adherence, security, and quality
- Serve as the point of contact between the client and internal teams (product, support, operations)
- Ensure organization and traceability of interactions and deliverables
- Monitor account health metrics (engagement, usage, churn risk)
- Identify operational risks and take preventive action
- Identify and map expansion opportunities responsibly, ensuring regulatory alignment
Requirements
- Previous experience in customer service, Customer Success, or related areas
- Strong organizational skills and attention to detail
- Good written and verbal communication
- Analytical mindset and process-oriented approach
- Ability to manage multiple clients and structured requests
- Familiarity with CRM systems (HubSpot is a plus)
Benefits
- Health insurance
- Dental insurance
- Flexible hours
- Life insurance
- Meal allowance
- Transportation allowance
- Birthday day off
- Food allowance
- Totalpass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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