Key Account Manager driving acquisition of strategic key accounts in the digital banking sector. Collaborating in a hybrid work environment with flexible hours and professional development opportunities.
About the role
- Account Manager responsible for portfolio growth and client satisfaction at YOOBIC in London. Collaborating with teams to upsell and renew contracts while ensuring excellent service.
Responsibilities
- Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
- Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
- Drive account growth, ensure renewal and deliver satisfaction to customers
- Draft, negotiate and close business proposals
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Own and lead business reviews with your clients
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Manage pipeline and prepare reports on account status, assess account health
Requirements
- 2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role
- Sales experience of achieving quarterly sales targets
- A focus on driving value to the client and experience of working on ROI methodology
- Love being in front of clients and people orientated by nature
- Resourceful nature with excellent interpersonal and communication skills
- Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
- A positive can-do attitude and ability to motivate others
- Strong multi-tasker and able to manage a high-volume of projects concurrently
- Strong academic background, coming from a top tier business school
- Fluent in English - Knowledge of other European languages is an advantage
- Right to work in the UK
Benefits
- 33 days annual leave (including bank holidays)
- Hybrid working - 3-4 days per week from our Hammersmith office
- Scottish Widow Pension scheme
- Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
- Simplyhealth cash plan (includes dental and vision coverage)
- Healthy Mind EAP
- Short Term and Long Term disability coverage
- Life Assurance
- Critical Illness coverage
- Enhanced parental leave
- Team events including weekly breakfast, gourmet lunches and lots of social events
- Weekly free online HIIT sessions + gym discounts
- Regular training and coaching to make you even better in your role
Job title
Job type
Experience level
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Not specified
Degree requirement
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