Team Lead responsible for customer experience in a high - growth fintech startup. Managing complex issues, team support, and operational excellence in customer interactions.
About the role
- Customer Service Specialist building relationships with internal and external customers at Yara. Ensuring high satisfaction levels through effective communication and operational support.
Responsibilities
- Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management
- Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management
- Follow up on customer requests and operational tasks, ensuring high satisfaction levels
- Collaborate with team members to continuously improve processes and enhance customer experience
- Manage billing documents, return and diversion cases with efficiency and precision
- Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities
Requirements
- Good German and English language skills (Level B2 or higher)
- Excellent communication skills and a trusted team player
- Proactive and self-driven with a solution-oriented mindset
- Preferably experienced in Customer Service or Supply Chain
- Familiarity with SAP and/or Salesforce is considered a strong advantage
- Eligible to work in Lithuania (the position is based in Lithuania)
Benefits
- Personal and professional development
- Career opportunities, including subject matter experts, leading or global virtual roles
- Social wellbeing-oriented package
- Hybrid working model with home office allowance (10 days per month working from the office)
- Modern and eco-friendly office environment
- Scandinavian culture supporting continuous improvement mindset
- People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
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