Operations Support Agent for Caisse Desjardins de Neigette et Mitis - Ouest handling operational activities and member transactions. Ensuring timely and secure processing of various reports and requests.
About the role
- Customer Care Specialist responsible for billing inquiries and insurance assistance for Exact Sciences. Offering flexible work from home model with various shifts available.
Responsibilities
- Provide world class service to potential patients and patients with the goal to assist with insurance, coverage, and payment options associated with Cologuard
- Assist with insurance eligibility details required for kit shipment and patient billing requirements
- Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options
- Educate and assist on inquiries associated with Medicaid, Medicare, and private insurance companies
- Navigate supplemental payor websites to determine eligibility
- Collect payment, establish payment plans, assist with Financial Assistance requests, and refunds as appropriate
- Interact with patients, providers, and clients for all aspects of billing through phone, e-mail, or other channels to support incoming calls and place outbound calls
- Quality-focused with a high attention to detail and accurate documentation
- Provide customers with product and service information and route contacts to the appropriate resources
- Stay current with relevant guidelines and policies to maintain compliance with all company procedures and guidelines; including, but not limited to HIPAA, Quality Policies, and the Code of Business Conduct and Ethics
- Perform all job duties according to contact center policies and procedures
- Communicate and act in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and clients
- Demonstrate excellent verbal and written English communication skills
- Ability to apply knowledge of customer service principles and practices
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; ability to respond to new information quickly while focusing on tasks and work independently
- Ability to report to work on time and follow attendance guidelines, demonstrating reliable attendance
- Ability to work designated schedule and overtime as needed
- Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day operating telephone, computer, keyboard, and various desktop applications
Requirements
- High School diploma or GED
- Must be 18 years of age or older
- 2+ years of customer service experience
- Authorization to work in the United States without sponsorship
- Demonstrated ability to perform the essential duties of the position with or without accommodation
- Experience in an inbound/outbound contact center in the healthcare industry (preferred)
- Knowledge of contact center telephony and technology (preferred)
- Demonstrated exceptional customer experience (preferred)
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Manager leading a geographically dispersed team in customer service at Malvern Panalytical. Focusing on strategy, KPI improvement, and customer satisfaction.
Customer Services Analyst providing consultative support for B2B and B2C clients needing spare parts. Collaborating with internal teams to ensure efficient service delivery and customer satisfaction.
Validation Support Representative for PayJoy, analyzing alerts and preventing fraud. Aiding customers in emerging markets to gain financial stability and success.
Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
Billing Support Specialist managing customer billing inquiries and collections for OpenTable's Customer Support team. Ensuring billing accuracy, resolving customer inquiries, and supporting revenue operations in a hybrid environment.
Customer Experience Representative assisting customers with inquiries on underwriting, billing, and policies. Managing inbound calls and providing personalized support for AssuranceAmerica clients.
Peer Support Specialist utilizing lived experience to model recovery and support Healthfirst members. Collaborating with interdisciplinary teams to facilitate care and manage caseloads.
Technical Customer Care Specialist providing remote technical support for Cox Automotive products. Engaging with clients through multiple communication channels to resolve product issues.