Operations Technician maintaining equipment and supporting pipeline operations at Williams for clean energy. Responsible for data analysis and collaboration to resolve technical problems.
About the role
- Director leading Response Technology Operations at World Central Kitchen. Ensuring frontline responders have access to technology tools, data, and infrastructure during crises.
Responsibilities
- Lead and develop a team of managers and engineers across Response Technology and Response Data functions
- Manage day-to-day operations, ensuring the team is responsive to field needs and aligned on priorities
- Work with the VP to triage incoming requests, balance competing priorities, and allocate team capacity
- Build a cohesive team culture that embodies WCK's values — adaptability, collaboration, and urgency
- Own hiring, performance management, and professional development for direct reports
- Ensure field teams have reliable access to technology tools, data systems, infrastructure and training during responses
- Serve as the escalation point for technology issues during active responses, coordinating rapid resolution
- Maintain operational readiness — on-call coverage, activation protocols, and surge capacity planning
- Travel to activations as needed to provide direct support and gather firsthand feedback on field needs
- Coordinate with Response Operations, Response Security, and Community Response during activations
- Support the PM, Response Support Platform in operationalizing implementation across Response Technology Operations
- Partner with the Director of Knowledge Management to ensure RT processes and workflows are documented in the KMS
- Establish feedback loops to capture lessons learned from activations and integrate them into platform improvements
- Model, draft, and propose playbooks, policies, and SOPs that will be embedded in the Response Support Platform
- Ensure the team is prepared to adopt and leverage new platform capabilities as they come online
- Oversee scoping of technology and data needs within Response Operations, translating operational requirements into actionable projects
- Manage delivery of technology initiatives — whether working with internal teams, external vendors, or Enterprise Technology
- Track project timelines, dependencies, and risks; escalate blockers and ensure commitments are met
- Continuously identify opportunities to leverage technology for efficiency gains — both for frontline teams and for the RT support model
- Oversee deployable technology asset inventory, ensuring accurate records are maintained
- Ensure equipment is properly maintained, tested, and kept deployment-ready
- Oversee procurement of technology assets as necessary, coordinating with relevant stakeholders
- Proactively identify opportunities to improve response technology tools, systems, and infrastructure
- Partner with Enterprise Technology on engineering governance, architecture decisions, and technical standards
- Collaborate with Response Operations leadership to understand evolving operational needs
- Coordinate with Response Security on technology requirements for security monitoring and team safety
- Build relationships across WCK to ensure Response Technology is seen as a trusted, responsive partner
- Establish and track metrics for team performance — response times, issue resolution, field satisfaction
- Ensure data quality and system reliability across response technology platforms
- Balance technical debt management with new development based on organizational priorities
- Own incident management for critical system failures, ensuring rapid resolution and root cause analysis
Requirements
- 8+ years of experience in technology operations, data management, or technical program management
- 4+ years of experience managing teams, including managing managers
- Strong project management skills — experience scoping requirements, managing delivery, and coordinating across internal teams and vendors
- Demonstrated ability to lead in fast-paced, high-pressure environments with shifting priorities
- Strong technical acumen across both hardware and data — ability to understand systems architecture, data flows, integration patterns, and field technology infrastructure
- Experience supporting field operations or distributed teams in operational contexts
- Excellent communication skills — able to translate between technical and non-technical stakeholders
- Track record of building effective processes and documentation
- Proactive mindset — always looking for ways to leverage technology to create efficiencies
- Willingness to work flexible hours, including evenings and weekends during response activations
- Ability to travel to response locations globally, including potentially challenging environments
- **Preferred**
- Experience in humanitarian, disaster response, logistics, or crisis management organizations
- Familiarity with data platforms (Airtable, Salesforce, or similar) and integration technologies
- Experience managing technology asset inventories and field equipment deployments
- Experience with knowledge management systems and process documentation
- Background in organizations that operate 24/7 or have on-call support models
- Experience operationalizing new platforms or systems in complex organizational environments
- PMP, Agile, or other project management certification
- Fluency in English. Proficiency in Spanish and/or Arabic
Benefits
- ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire.
- Voluntary Benefits: Options include:
- Additional Life Insurance
- Pet Insurance
- Supplemental AD&D
- Flexible Spending Accounts (Dependent Care and Health Care)
- 403(b) Retirement Plan: WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire.
- Life & Disability Insurance: 100% employer-sponsored group life and disability insurance provided within 30 days.
- Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays.
- Growth Opportunities: Learning and development support to grow your career.
- Employee Assistance Program (EAP): Free and confidential support for life’s challenges.
- Annual Salary Reviews and additional benefits outlined in the Personnel Manual.
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