Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Associate Director of CRM Marketing & Operations leading retention marketing for Grubhub. Driving strategy across channels to engage and retain customers for the food delivery industry.
Responsibilities
- Lead creation and planning for email, push, and in-app programs to increase new customer engagement
- Partner with cross-functional teams to identify, support, and deliver ongoing learnings and campaign strategy recommendations
- Own development of content calendar and key CRM messaging points for all campaigns
- Manage daily operations to deliver against business KPIs
- Design, build, and optimize complex CRM journeys with personalized messaging
Requirements
- 8+ years of CRM Marketing experience
- 3+ years experience leading and managing a high-performing and high output marketing & operations team
- Bachelor’s degree required
- Experience with ESPs or Marketing Engagement Platforms (e.g., Braze, Salesforce Marketing Cloud, Iterable Adobe Campaign)
- Experience leveraging prior campaign and test performance, customer segment insights, and other granular data to inform future strategy and roadmap
- Experience leading and transforming end-to-end CRM campaign planning and management
- Exceptional written and verbal communication, presentation, organization, teamwork and follow-up skills
Benefits
- Health insurance
- 401K
- Multiple medical, dental, and vision plans
- Equity
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
Customer Success Manager II at RapidScale driving customer relationships and managing cloud service performance for technology solutions. Advocating for customer success and addressing their needs proactively.
Senior Customer Success Manager focusing on client migrations and onboarding at S&P Global. Lead customer engagement and relationships across global strategic accounts.
Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.