Account Manager handling enterprise accounts and strategic growth for human risk management solutions. Leading renewals and expansions in partnership with Customer Success and Sales teams.
About the role
- Managing relationships with commercial customers in the United States while securing renewals and growing revenue through upsells. Providing training and support to maximize usage and customer satisfaction.
Responsibilities
- Managing and growing existing Commercial Customer relationships in a defined, US-based territory
- Fostering relationships within account base
- Securing renewals and growing revenue through both price increases and application upsells
- Providing ongoing training and support to maximize usage
- Conducting customer needs assessment and qualifying target opportunities
- Preparing activity and forecast reports
- Attending conferences and tradeshows to promote product visibility and generate leads
- Building lasting customer relationships to retain and grow existing commercial customer base
- Reviewing account utilization management reporting and providing recommendations
- Collaborating with marketing in account communications planning and marketing campaigns
Requirements
- Bachelor's degree or equivalent years of experience
- A minimum of 5 years of sales experience preferably in healthcare or IT related sales
- Strong computer skills (Internet, Excel, PowerPoint, Word, CRM Programs)
- Experience demonstrating and selling sophisticated and complex products/technologies
- Possess strong product knowledge of all CE applications that are sold in the commercial market
- Strong telephone, presentation and written communication skills
- Valid US driver’s license and Passport to manage overnight travel up to 30%-35% in territory
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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