Senior Sales Business Retention Associate responsible for retaining revenue and managing client relationships at Wolters Kluwer. Engaging customers to ensure product usage and contract renewals.
Responsibilities
Retaining and growing revenue within an assigned portfolio of existing customers
Owning the renewal lifecycle from early engagement through contract close
Proactively building relationships with key contacts
Demonstrating product value and identifying upsell opportunities
Executing the consultative sales process for Tax & Accounting Research products and services
Maintaining accurate pipeline management and activity tracking within CRM tools
Requirements
BS/BA degree in a business-related field or equivalent work experience in a professional sales setting
Minimum of 2 years of experience in a sales, account management, customer success, or customer-facing role
Experience making presentations to prospective or existing clients to explain the business' products and services and their alignment with the client's needs
Experience using online presentation tools
Experience using a consultative sales approach to identify customer needs and position appropriate solutions
Intermediate experience with recent version of Microsoft operating systems and Office, especially Word and Excel
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