Customer Success Manager ensuring customer satisfaction and retention for OneOcean. Focused on onboarding, relationship management, and driving customer adoption of maritime solutions.
WK
Hybrid Senior Account & Relationship Manager – Healthcare, Customer Success
Posted last month
About the role
- Account Manager dedicated to customer success in healthcare technology. Ensuring retention and growth within an established customer base while developing strategies for product engagement.
Responsibilities
- Work proactively with an established customer base to ensure retention of the current relationship and contracts
- Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
- Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance
- Develop and execute a strategy to increase product adoption and engagement with your customers
- Secure strong, referenceable relationships within assigned customer base
- Identify and close opportunities for professional services to client base
- Minimal business travel: 5-10% max.
Requirements
- Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus)
- Proven track record of securing contract renewals within customer base
- 3+ years' experience building relationships and supporting the resolution of complex business issues for customers
- Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
- Experience presenting results to senior level executives
- Experience identifying opportunities for improvement and implementing best practice solutions
- Excellent account management skills
- Ability to manage external and internal business priorities
- Motivation to stay current on industry and product trends
- Excellent presentation, oral and written communication skills
- Proven time management and prioritization skills in a fast-paced environment
- Intermediate Microsoft Office Suite skills.
- Bachelor’s degree preferred or relevant equivalent experience.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
JDE CSMS Consultant at Birlasoft implementing business process solutions and customer advisory. Requires 5 - 10 years JDE experience and BE/BTech degree.
Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.