Hybrid Customer Support Representative – Tax

at Wolters Kluwer

• Job title: Customer Support Representative – Tax
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Dresden, Germany

About the role

• Customer Support Representative assisting clients with Wolters Kluwer software solutions. Focused on providing support to tax consultants and developing user-friendly solutions.

Responsibilities

• First point of contact for our customers, answering user questions — by phone and in writing — about our modern software solutions.
• Support tax consultants in using our tax software and provide them with confidence when working with our products.
• Independently develop solution proposals to make using our systems easier and more efficient, working closely with teams from Sales, Software Development and Product Management.
• Document customer contacts and error reports to help continuously improve our quality.
• Create helpful FAQs and online tutorials as needed to make our customers' daily work easier.

Requirements

• Completed commercial vocational training — for example as a tax clerk or certified accounting specialist.
• Open to career changers who have gained tax knowledge through practical professional experience, e.g., in a tax office.
• Tax knowledge, particularly for preparing tax returns.
• Fluent German language skills.
• Communicative, service-oriented and enjoy helping people.
• Comfortable with technology and IT — enjoy learning new things and using modern tools.
• Team player: you appreciate an environment where colleagues support each other and celebrate success together.

Benefits

• Future security in an international company with a permanent employment contract and a company pension plan with personal consultation.
• Excellent work–life balance with 30 days’ vacation, flexible working hours, and the option to work remotely (3 days home office per week).
• Comprehensive career development through structured onboarding, learning on the job, international career opportunities, and internal and external training programs.
• We promote sustainability, health and social engagement through our extensive Corporate Benefits program (offers ranging from fitness, JobRad, to life and pension counseling) and provide an additional day off for Volunteer Day.
• A modern, purpose-built working environment, from high-performance IT equipment and free beverages to modern workstations and well-connected office locations.
• Team spirit at our employee events and through our employee referral program.
• Short decision-making paths, flat hierarchies and room to implement your own ideas.