Senior Engagement Manager driving growth, managing key relationships in Sports & Gaming portfolio. Ensuring delivery excellence and aligning client needs with EXL’s capabilities.
About the role
- Junior Manager, Fan Engagement for Warner Music Group overseeing campaigns to connect artists with fans. Involves managing CRM campaigns across email and mobile channels in a fast-paced environment.
Responsibilities
- Build, test and deploy email, SMS and WhatsApp campaigns for artists
- Collaborate with label stakeholders and internal teams to ensure campaigns are delivered accurately and on time
- Maintain high standard of quality control across all campaign assets
- Develop and maintain campaign templates and examples
- Contribute to fan-first marketing strategies
- Provide reporting and insights on campaign performance
- Assist in monitoring how fans interact with campaigns
Requirements
- 2-3 years’ experience in CRM or campaign production (email/SMS/WhatsApp)
- Hands-on experience building and deploying campaigns in Salesforce Marketing Cloud or similar platforms
- Working knowledge of HTML/CSS/SQL
- Comfortable managing multiple campaigns in a fast-paced environment
- Proficient with Excel/Google Sheets and presentation tools
- Experience with project management software (Airtable, Asana, Monday.com, Trello)
- Detail-oriented, commitment to accuracy and quality control
- Passion for music and the artist-fan relationship
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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