Hybrid Customer Success Manager – Significant European Travel

at Winnow

• Job title: Customer Success Manager – Significant European Travel
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: IoT
• Location requirements: Hybrid, London, United Kingdom

About the role

• Join Winnow's Operations team to manage significant European clients while tackling global food waste issues. Play a critical role in managing client success and driving impactful technology implementation.

Responsibilities

• Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.
• Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through the internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 30 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.
• Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.
• As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has been received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.
• This is an opportunity to join a rapidly growing start-up and help us propel our growth at what is truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

Requirements

• We are looking for a motivated, entrepreneurial individual with a proactive, can-do attitude to join our European Operations team. In this role, you will play a key part in managing and growing one of our most significant clients. You will have the opportunity to plan and lead large-scale rollouts and will be a critical contributor to the ongoing success of a strategically important account.
• The role will involve regular European travel with up to 2 business trips expected per month totalling around 2 weeks overseas per month for the first 12 months of the role
• We operate a hybrid working model with a minimum of 2 days in our Farringdon office per week (Tuesdays and Thursdays)
• This role might suit a second jobber looking to develop the skills they have already acquired in Customer Success, or in a Consultancy or Project based role.
• **Key objectives of role:**
• The full scope of your role will be discussed in detail at interview, however typical tasks might include:
• Build strong relationships with clients ensuring they are bought in to making Winnow system successful
• Ensure smooth end-to-end implementation process with client, train multi-disciplined teams to use Winnow in person and remotely
• Take consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyse client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different regions
• Support our front line tech and customer support team with clients’ enquiries where required

Benefits

• Competitive base salary
• Customer Success bonus scheme
• Company stock options package
• Matching pension scheme
• Eye care vouchers and eye care allowance
• Life insurance
• Company part-funded health insurance
• 2 Wellness hours per month, plus a monthly wellness allowance
• Employee Assistance Programme - 24/7 helpline for your wellbeing
• Early finish Friday - log off from 3pm if you have finished all your work by then
• 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays
• You will love what you do – waking up every day solving one of the biggest social problems of our generation
• Committed team members with broad experience who share a common passion to build a world class business