Trading Operations Analyst responsible for managing daily reconciliations and settlements of transactions at Kora. Collaborating with banking partners and ensuring payment accuracy.
About the role
- Operations & Patient Services Lead for a leading pharmaceutical company in Barcelona. Managing operational processes and cross-functional collaboration in a hybrid work model.
Responsibilities
- Reporting to the Corporate Head of Supply and dotted to MedTech Business Unit.
- Design, implement, and manage end‑to‑end operational processes for Neuraxpharm innovative device‑plus‑software solutions.
- Lead order‑to‑cash workflows, patient support operations, partner governance, logistics performance, operational compliance, and the set‑up of new MedTech programs.
- Work cross‑functionally with IT, Regulatory, Legal, Finance, Commercial Excellence, Market Access, and strategic partners to ensure a robust, compliant, and scalable operating model.
- Oversee partner performance for order‑to‑cash, ensuring SLA compliance, incident resolution, and continuous improvement.
- Monitor device returns/RMA, turnaround times, and root‑cause patterns; coordinate corrective actions.
- Manage the performance, training, quality, and compliance of the Patient Support Service partner.
Requirements
- Degree in Engineering, Supply Chain, Life Sciences or similar.
- 5+ years of experience in Operations/Supply within Medical Devices or regulated healthcare environments, including NPI and operational management.
- Experience designing order to cash and patient workflow processes with IT.
- Strong experience in partner governance (CMOs, 3PLs, BPOs).
- Understanding of MDR operational implications and GDPR for patient data.
- Proficiency in ERP/CRM systems (SAP/Oracle/NetSuite; Salesforce/Dynamics is a plus).
- Strong analytical skills and experience creating dashboards (Excel / Power BI).
- Experience with Patient Support Programs or equivalent service models.
- Excellent project management skills and a continuous‑improvement mindset.
- Fluent English; ability to collaborate across geographies in multicultural settings.
- Availability to travel up to ~20%.
Benefits
- Individual Professional development in a leading European pharmaceutical company with an ambitious international growth strategy.
- Attractive remuneration according to the experience and skills provided.
- An inspiring leadership team that drives performance.
- An inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, dynamic, a result focused and an expert & excellent team!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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