Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Purchasing Specialist for White Cap ensuring available products and managing inventory needs. Leading product management and resolution of customer inquiries with effective logistics.
Responsibilities
- Responsible for purchasing products for assigned customers and ensuring inventory is available based on customer needs.
- Provides resolution on product needs and ensure products are available for purchase on the company microsite.
- Leads the product management process by ensuring efficient buying procedures including proper inventory levels at the appropriate time and circumstance.
- Provides customer resolution such as locating inventory based on customers’ needs, parts logistics, and documenting and researching any difficulty with equipment or processes.
- Administers inventory orders and follows through to ensure completion.
- Conducts monthly profit analysis to ensure margins are achieved and provides forecasts for the following month.
- Partners with E-Commerce peers to guarantee the company's microsite is in the system with the appropriate pricing.
- Provides pricing recommendations, prepares margins based on company guidelines, and maintains pricing sheets.
Requirements
- Typically requires BS/BA in a related discipline.
- Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.
- 3-5 years of experience with product management, purchasing, or material distribution.
- Project management skills.
- Solid track record of building relationships and cross-collaborating at all levels of the organization.
- Strong verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Basic Excel skills - Required.
- ERP system experience - Nice to have.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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