Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- IT Support Engineer managing IT support queue and employee onboarding at a leading live shopping platform. Ensuring seamless access to tools and support for employees in a hybrid work environment.
Responsibilities
- Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores
- Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
- Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
- Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support
- Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
- Create and maintain IT documentation, SOPs, and knowledge base articles for self-service
- Travel periodically to other offices or company events to provide onsite support
- Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
- Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence
Requirements
- 3-5 years of experience in IT support or operations roles
- Hands-on Okta administration including user provisioning, SSO configuration, group management, and app assignments
- Google Workspace administration including user management, groups, Drive administration, and security settings
- Jira Service Management (or similar ticketing platforms like Zendesk, Freshservice, ServiceNow) with demonstrated SLA management
- Slack and Zoom administration for user management and configuration
- Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements
- Proven ability to meet and maintain SLAs in a support queue environment
- Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
- macOS support expertise including troubleshooting, configuration, and user training
- Understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth)
- Strong written and verbal communication skills for user-facing support across all levels including executives
- Detail-oriented with excellent organizational and documentation skills
Benefits
- Health insurance
- Competitive salary
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
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Location requirements
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