Employee Relations Manager driving wellness objectives and KPIs at BBVA. Leading wellness proposals and maintaining employee retention mechanisms in Peru.
About the role
- Account Manager at WeTravel, helping travel businesses thrive while providing hands-on support. Engage with clients, identify opportunities, and drive satisfaction using our platform.
Responsibilities
- Managing and nurturing relationships with new and existing clients.
- Proactively identifying opportunities to upsell or expand product usage.
- Serving as a key point of contact for client questions or concerns.
- Collaborating cross-functionally with Sales, Support, and Product teams.
- Gathering and sharing customer feedback to improve product and service delivery.
- Solving customer issues with a calm, proactive, and friendly approach.
- Driving long-term client satisfaction and engagement.
Requirements
- Are a native or C2 level Italian speaker and fully proficient in English (required)
- Have excellent communication skills—both written and verbal.
- Have strong interpersonal and customer service instincts.
- Enjoy helping businesses thrive through hands-on support and strategic advice.
- Have 2+ years of experience in B2B account management or customer success.
- Are a natural multitasker who can manage multiple clients and needs at once.
- Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
- Are willing to travel up to 10% for client visits.
- Bonus: Minor SaaS sales experience or experience with up-selling products;
- Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
- Bonus: Knowledge of Hubspot CRM or other CRM platforms.
Benefits
- Attractive compensation
- Full time - Fixed Term Contract
- Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- Work remotely for a maximum of 4 weeks per calendar year.
- 2-week cross-functional onboarding program.
- Annual team off-site (often somewhere sunny 🌊).
- Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement.
- Tuesday team lunches and after-work social events.
- Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro.
- Extensive paid family leave.
- Three paid volunteer days per year — take time to give back to causes you care about, on us.
- Cutting-edge equipment and tools to set you up for success.
- Join an international, travel-loving team with a passion for adventure and innovation.
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