Hybrid Senior Manager, Experience Strategy – Implementation

at Wellist

• Job title: Senior Manager, Experience Strategy – Implementation
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Senior Manager overseeing client program implementation for a digital health startup. Driving tailored strategies for employer engagement and client success in a high-growth environment.

Responsibilities

• Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
• Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.
• Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
• Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
• Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
• Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
• Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
• Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
• Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
• Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
• Codify implementation workflows, toolkits, and playbooks to support future scale.
• Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
• Contribute to Wellist’s implementation framework and play a key role in growing our client success function.

Requirements

• 5+ years of experience in client implementation, consulting, or program management
• Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
• Experience navigating enterprise client relationships and driving strategic alignment with senior executives
• A process mindset—you don’t just get things done; you make it easier to get them done again
• Comfort in high-growth, resource-constrained environments where speed and adaptability matter
• Strong communication and stakeholder management skills—written, verbal, and interpersonal
• Experience in HR Tech, workforce transformation, or digital health strongly preferred
• Master’s degree in Business or related field a plus
• Willingness to travel 20–30% as needed

Benefits

• Excellent medical, dental, and life insurance
• Generous PTO and parental leave