Customer Success Manager managing client onboarding and satisfaction for a leading AI recruiting platform. Collaborating with stakeholders to optimize user engagement and success metrics.
About the role
- Customer Success Manager at Webflow managing relationships with key Enterprise clients. Driving customer satisfaction and ensuring they achieve value from our platform through proactive support and guidance.
Responsibilities
- Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
- Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform.
- Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
- Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption.
- Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.
- Collaborate with the Account team to support strong renewal outcomes by keeping customer health signals visible and acting early on risks.
- Bring clear, organized customer insights back to the business to help improve our product, processes, and overall Enterprise experience.
Requirements
- 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
- Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs, and kept work moving.
- Solid organizational and project-management habits that help you stay prepared, document clearly, and follow through reliably.
Benefits
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior professional leading strategic CRM and data initiatives at a company in Brazil, focusing on project governance and collaboration across teams.
Analista de Suporte providing assistance for CRM software specialized in real estate. Resolving client issues and collaborating with development teams for continuous improvements.
VP, Global Customer Success architecting post - sales growth engine for Fastly. Leading global team for health, retention, and expansion of prestigious enterprise accounts.
Leading CRM platform management at ooba to enhance customer engagement, sales, and operational efficiency. Focusing on process design, data integrity, and user adoption.
Senior Customer Success Manager working with elite football clubs to optimize performance and utilization of biomarker testing. Translating data into actionable insights and fostering strategic relationships.
Centr seeking CRM Specialist to improve lifecycle strategies for user engagement through email, push, and SMS campaigns. Responsibilities include campaign delivery, automation, and collaboration with stakeholders.
Senior Customer Success Analyst managing B2B client relationships at Amcham Brasil. Engaging with clients to implement tailored success plans and achieve results.
VP Customer Success accountable for user adoption and retention in a growing B2B/B2G SaaS company. Leading post - sales organization to improve customer experience and operational efficiency.
Mission Success Manager ensuring seamless integration of Zignal’s software into customers’ operations. Focused on supporting national security and defense through technical expertise.