Enterprise Customer Success Manager at Vainu managing high - value partnerships. Actively seeks new opportunities and elevates teams in the context of AI - driven sales workflows.
About the role
- Mission Success Manager ensuring seamless integration of Zignal’s software into customers’ operations. Focused on supporting national security and defense through technical expertise.
Responsibilities
- Guide customers through deployment, configuration, and training to ensure Zignal becomes a seamless part of their mission-critical operations.
- Act as the primary technical advisor, integrating our software into complex workflows and conducting workshops to master OSINT best practices.
- Manage implementation timelines and technical deliverables to ensure alignment with specific customer mission objectives, including directing others on our team to support you and your customer with customized solutions and configuration.
- Marshal resources across all product and engineering teams by translating user feedback into actionable platform enhancements.
- Maintain deep engagement with key stakeholders to secure long-term success and identify opportunities for account growth.
- Lead in-depth platform demonstrations and pilot programs that prove Zignal’s value in solving high-stakes challenges.
- Provide the technical input and OSINT expertise necessary to navigate complex government and enterprise procurement processes.
Requirements
- Deep background in OSINT through military, intelligence, or defense operations, either via direct service or close collaboration with mission-focused organizations.
- Strong familiarity with intelligence workflows, cybersecurity, or other mission-critical software environments.
- 4+ years in Customer Success, Technical Account Management, or a related technology role.
- Relevant government or military experience in PAI/OSINT analysis, technical support, or stakeholder engagement will also be considered.
- Proven ability to manage multiple workstreams simultaneously, balancing technical enablement with strategic customer engagement.
- Skill in translating complex, high-stakes customer needs into practical and scalable technical solutions.
- Experience with CRM and productivity tools (Salesforce, Excel, PowerPoint) and a drive to master new tools for data-driven insights.
- Exceptional verbal and written skills, with the confidence to engage both technical analysts and senior executive decision-makers.
- Willingness to attend on-site customer training, technical support, and industry events.
Benefits
- Comprehensive medical, dental, and vision coverage, alongside life insurance and parental leave plans.
- 401(k) retirement planning to help you build long-term financial stability.
- Paid time off and flexible leave policies to help you maintain a healthy work-life balance.
- Dedicated programs for professional development and continuous learning to keep your skills at the cutting edge.
Job title
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Degree requirement
No Education Requirement
Tech skills
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