Account Executive managing client relationships and retention for HUB International. Overseeing book of business, proactive consultation, and risk control services.
About the role
- Group Account Director overseeing key client accounts and leading a team at We Are Social. Driving client success and fostering team collaboration in a creative agency environment.
Responsibilities
- Build and maintain strong relationships with senior clients (including C-suite), acting as their strategic advisor and ensuring their satisfaction
- You strategically guide clients, understand their business goals, and provide valuable insights to drive their marketing success
- Provide strategic marketing guidance and thought leadership by working to understand your clients’ businesses while simultaneously educating clients about how we can help
- Lead and motivate a team by providing mentorship, guidance, and fostering a productive working environment
- Develop and implement strategic account plans that align with client objectives and business goals
- Identify opportunities for client growth and develop sound and actionable annual and quarterly account plans
- Develop staffing plans and scopes of work (project-based and retainer)
- Collaborate with internal teams and their respective senior leads to ensure seamless execution of client campaigns
- Manage financial performance of assigned accounts by effectively monitoring account health and managing a revenue tracker/forecast
- Skillfully navigate challenging client situations or internal disagreements to achieve positive outcomes
- Effectively and clearly present to a group and lead development of a client facing deck
- Develop a deep understanding of the agency's strengths and ways of working, and represent the agency professionally to clients and key stakeholders
- Be an AI master and contribute to the development of the organization's overarching AI strategy and train team members on new tools
Requirements
- 8+ years of experience in account management or a related field with a focus on client relationship building and strategic planning
- Proven experience in leading and managing a team
- Demonstrated success in managing high-profile client accounts, delivering client satisfaction
- Strong expertise in social media marketing, including a deep understanding of various social media platforms, trends, best practices, and the ability to translate data into actionable insights to optimize campaign performance
- Curiosity about clients’ business and a passion for solving business challenges
- Strong presentation skills and ability to develop a clear deck
- Highly proficient with Google Suite, Slack, A.I. tools, and Asana
Benefits
- We like to laugh, we live for celeb gossip and we’re great on AUX
- Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
- You best believe we know how to celebrate our wins. And our losses (it’s how we learn)
- From carbon offsets to community kitchens, we’re passionate about making a difference
- Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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