Lead a team of technical solution specialists at Walmart Connect, enhancing agency partnerships and driving product adoption. Focused on technical strategy, team mentoring, and performance monitoring.
Responsibilities
Lead a team of technical solution specialists working with one of Walmart Connect’s most critical partner segments: Agencies
Partner with leadership to shape the Technical Solutions strategy to enable the team’s largest Agency cohorts and most complex engagements
Set clear goals and direction for the team and each individual; provide regular feedback on the associate’s performance
Engage with Agency technical leads to collect product feedback and influence the development of new product features
Collaborate with Partner Development Managers to establish business plan objectives and identify new growth opportunities
Oversee product roadmap sessions driving prioritization for Walmart Connect features and work with internal stakeholders to accelerate time to support across Agencies
Champion creative strategic thinking and put forward new topics of interest for the Agency business
Monitor performance of Walmart Connect Products such as Sponsored Search and On-site/Off-site Display to help the team improve features adoption across new product releases
Hire and retain top technical talent as the team scales, ensuring the growth of their careers and work engagement
Requirements
5+ years of experience in professional services, customer success, solutions architecture, or technical account management programs
3+ years of people management experience, leading senior technical ICs
Deep familiarity and established relationships with Agencies, Holding Companies, and Independent Agencies
Strong knowledge of APIs and experience with retail media, social, programmatic, and CTV platforms
Ability to identify and resolve problems proactively in a client-centric, fast-paced environment
Strong written and verbal business communication skills, with ability to present to Sales teams and leadership
Proven experience working with cross-functional stakeholders both internally and externally to meet common goals
Bachelor's degree in Business, Analytics, Technology, or related field
Direct work experience either in an advertising, marketing or related field
Proven advertising tech knowledge and experience working specifically with Media agencies.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Tuition, books, and fees are completely paid for by Walmart for educational benefits.
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