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About the role
- Department Manager overseeing daily operations in retail stores. Focus on customer service, staffing, and team development.
Responsibilities
- Plans, directs and supervises team members in the day to day operations within various departments of the store.
- Serves as the mentor and coach for all team members.
- Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient.
- Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
- Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
- Responsible for staffing, selection and hiring to achieve staffing needs.
- Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
- Documents and applies disciplinary actions and makes recommendations concerning discharge.
- Responsible for P&L, achieving sales and maintaining shrink for the department.
- Models exceptional, fast and friendly customer service.
- Communicates the Meijer Friendly Initiative in all team meetings and conversations.
- Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
- Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
- Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
- Promotes a safe work environment.
- Reliable and consistent attendance required.
- Performs other duties as assigned.
Requirements
- High school diploma or its equivalent required
- 2-3 years of related retail experience
- One year of management experience
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
- Demonstrated ability to resolve conflict and by addressing root cause issues
- Demonstrated ability to manage multiple tasks
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
- Demonstrated ability to teach suggestive selling
- Demonstrated ability to lead an organization that practices working safely at all times
- Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders
- Successful completion of all required certifications.
Benefits
- Weekly pay
- Scheduling flexibility
- Paid parental leave
- Paid education assistance
- Team member discount
- Development programs for advancement and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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