Store Manager responsible for retail operations in financial services at Check ‘N Go locations. Leading customer service teams and ensuring profitability and compliance.
Responsibilities
Responsible for daily operations and profitability of one or more retail locations
Serve and educate customers on the product portfolio by presenting all options for products/services to meet their needs
Interact with customers to confirm or clarify information and diffuse complaints
Escalate issues to the District Director of Operations and Corporate Office if unable to resolve directly
Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend
Comply with federal and state regulations and Company policies
Maintain store staff schedule and assist in covering other stores within the district
Support store staff to ensure excellent customer service and embodiment of sales culture
Assist District Director of Operations with recruiting, selection, and onboarding of Assistant Store Managers
Requirements
High school diploma, GED, or equivalent experience
2+ years of experience with sales, customer service, and cash handling
1+ year of supervisory experience preferred
Exceptional customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
Must have own personal reliable transportation
Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
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