Customer Success Consultant managing National Accounts for Southern Glazer's, focusing on customer service and compliance. Building relationships and understanding digital needs of clients in beverage distribution.
VA
Hybrid Senior Product Marketing Analyst, CRM
Posted last week
About the role
- Professional managing CRM strategies and client interactions for Volkswagen Group Services in Brazil. Focused on lead management, client retention, and relationship building.
Responsibilities
- Lead acquisition and management
- Execution of CRM activities focused on customer retention and acquisition
- Measurement of sales conversion
- Support for the dealership network in lead management
- Production of promotional gifts and VIP experiences
- Development and execution of relationship-building initiatives (dinners, experiences)
- Create content and update the brand's websites
- Develop briefs for the CRM agency — communication journeys
- Operation and maintenance of CRM tools and channels
- Interface with IT for technology projects applied to CRM
- Development of reports and dashboards
- Maintenance of internal WhatsApp groups
- Interface with sales, service and parts teams for campaigns
Requirements
- Bachelor's degree in Marketing, International Relations, Business Administration or related fields
- Advanced English for interaction with teams in other countries
- Resilience: maintain composure and persist in the face of challenges
- Strong interpersonal skills: build effective relationships at all levels of the organization and collaborate to engage people
- Customer focus: identify, understand and anticipate customer needs to implement value-driven solutions
- Strategic mindset: execute activities aligned with area objectives and consider impact on business results
- Entrepreneurial spirit: demonstrate ownership and create opportunities to drive greater productivity
- Communication: communicate clearly and concisely, adapt messaging to be understood and to understand others
- Negotiation: evaluate risks and opportunities to form partnerships, demonstrating consistent and confident persuasion
- Teamwork: involve peers, leverage contributions and cooperate actively to achieve team results
- Innovation and creativity: propose alternatives and drive change to optimize processes, programs and products
Benefits
- Food allowance (Vale Alimentação)
- Meal voucher (Vale Refeição)
- SulAmérica Health Plan
- SulAmérica Dental Plan
- Life insurance
- Childcare assistance
- Wellness program (Wellhub/Gympass, Conexa and Psicologia Viva)
- Private pension plan
- Profit-sharing (PLR)
- Partnerships offering pharmacy discounts
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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