Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
About the role
- Senior employee managing campaigns for customer engagement in the banking sector. Overseeing implementations and collaborating with CRM analytics and customer service teams.
Responsibilities
- Design, manage and implement service, business and cross-selling campaigns for existing customers
- Responsible for operational execution across all relevant channels (e.g. e-mail, mobile app, online banking, relationship managers, mailings, ATMs, landing pages)
- Collaborate with CRM Analytics to define target groups, triggers and campaign logic
- Monitor, analyze and report campaign performance for continuous optimization
- Actively participate in the introduction, development and operational support of CRM systems
- Close coordination with Sales, business units and Customer Service
Requirements
- Several years of relevant experience in campaign management, customer engagement or CRM—ideally in the banking or financial services sector
- Strong understanding of existing-customer strategy, sales-related processes and omnichannel customer communication
- Experience working with CRM systems and an affinity for data, KPIs and performance analysis
- Proven project and process management skills
- Structured, independent and solution-oriented working style
- Fluent in German and English
Benefits
- Comprehensive development: We support your growth with targeted training
- Flexible working time models: We offer solutions for every stage of life
- Diversity & equal opportunity: What matters to us is your personality
- Attractive perks as a thank-you for your commitment
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