Customer Success Associate working with clients to enhance their experience with Beam's financial solutions. Facilitating onboarding, relationship management, and customer satisfaction.
About the role
- Senior Customer Success Manager responsible for onboarding healthcare partners at LINDERA. Ensuring successful implementation of AI-driven health solutions and training for healthcare professionals.
Responsibilities
- Onboarding & Workshops Conception and delivery of in-person and online training for nursing professionals, therapists, and facility managers
- Development of reusable workshop formats and training materials that work independently of you
- Support during the rollout phase at new partner facilities — from technical setup to first independent use
- Systematic onboarding of new partners with clear milestones and success criteria
- Building and maintaining a network of key accounts — you understand their workflows, challenges, and contacts
- Early detection of declining usage and proactive countermeasures
- Regular QBRs and impact reports: you quantify LINDERA’s value
- Structured collection of user feedback as input for product development
- Translating practical observations from workshops into concrete feature requirements
- Piloting new features together with selected partner facilities
- Monitoring quality indicators and outcome data
Requirements
- Therapeutic background, preferably physiotherapy, occupational therapy, or comparable healthcare professions
- Experience in training, coaching, or consulting nursing facilities or healthcare organizations
- Strong affinity for digital tools — you can read dashboards, explain them, and derive recommendations for action
- Excellent communication across all levels: from nursing assistants to facility management
- Initiative and organizational skills — you manage yourself and keep an overview even with many concurrent accounts
- Fluent German, solid English
Benefits
- AI x purpose for our aging society
- Home office flexibility (2 days/week)
- 30 days of vacation
- Up to 10 days remote work from abroad
- Office in the heart of Berlin-Friedrichshain
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