Client Success Manager responsible for managing relationships and client satisfaction for Progyny’s global family - building benefits. Collaborating with internal teams to drive performance, adoption, and client retention.
About the role
- Senior Publisher Success Manager at Venatus blending data-driven insights with commercial strategy. Leading renewals and driving monetisation strategies in the AdTech industry.
Responsibilities
- Own the retention and renewal strategy across your publisher portfolio.
- Lead commercial negotiations that balance publisher value with internal profitability.
- Develop data-driven growth plans and compelling renewal proposals.
- Spot churn risks early by analysing performance, engagement, and revenue trends.
- Build strong, multi-level relationships that foster trust and shared success.
- Deliver Quarterly Business Reviews that tell a clear, commercial story and highlight forward-looking opportunities.
- Take ownership of publisher revenue performance and identify new monetisation opportunities.
- Collaborate with Data, Yield, Ad Ops, and Demand teams to optimise performance across formats, platforms, and demand sources.
- Translate complex data into actionable insights that drive decisions internally and for publishers.
- Identify upsell and cross-sell opportunities across Venatus’ product suite.
- Support revenue forecasting and margin modelling to unlock scalable growth.
- Serve as the executive sponsor and trusted advisor for key publisher relationships.
- Advocate for publisher needs internally, shaping product roadmaps, reporting, and monetisation strategies.
- Partner with Product, Engineering, Data, Yield, Ad Ops, and Demand teams to ensure smooth execution and operational excellence.
- Surface portfolio-level insights and trends to leadership to inform company strategy.
- Mentor junior Publisher Success team members, raising standards and sharing best practices.
Requirements
- Extensive experience in publisher management, account management, digital media, or AdTech.
- Proven success in retention, renewals, and commercial negotiations.
- Experience with revenue forecasting, margin modelling, and working closely with data teams.
- Advanced analytical skills - turning complex datasets into clear, actionable strategies.
- Exceptional communication, presentation, and storytelling skills.
- Confidence in influencing senior stakeholders both internally and externally.
- Highly organised, proactive, commercially minded, and accountable.
Benefits
- Private Healthcare
- Flexible working pattern & Summer hours!
- Cycle to Work scheme
- Season Ticket Loan scheme
- 25 days annual leave (inclusive of festive office closure) plus bank holidays and your birthday off
- Option to buy and sell annual leave allowance
- Excellent career opportunities in a growing, international company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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