Client Success Manager overseeing a portfolio of restaurant clients, ensuring satisfaction and retention for Rewards Network. Managing account health and communication to improve service value and NPS scores.
About the role
- Client Engagement Manager responsible for developing and delivering Client Success programs and events at LPL Financial. Collaborating with stakeholders to ensure successful execution of growth-oriented experiences.
Responsibilities
- Run point on codifying critical aspects of CSE’s programs/events including needs, goals, KPIs, responsibilities, deliverable tracking, budget, etc.
- Collaborate with business unit stakeholders to conceptualize and deploy approaches that address the needs of the Client Success organization
- Build strong relationships and collaborate with Client Success business line leaders
- Develop full scale execution plans for virtual and in-person programs and events
- Manage activity logistics including theme, sponsor management, creative development, communications, etc.
- Ensure delivery of high-quality experiences, conducting evaluations and gathering insights to inform future decisions
Requirements
- Degree in marketing, communications, or a related discipline
- Minimum 5 years of experience working as an event planner, cross-functional project manager on complex/creative events
- Highly collaborative self-starter with excellent organizational and project management abilities
- Demonstrated ability to produce impactful in-person and virtual meetings, events and activities
- Exceptional communication and interpersonal skills
- Proficient in event management—including cost management
- Results-driven with analytical mindset for decision making
- Flexibility to travel, as required ~15%
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
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