Hybrid CRM Analyst – Junior

at Vitrio

• Job title: CRM Analyst – Junior
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Brazil

About the role

• Analyst in CRM tasked with managing campaigns and analyzing performance metrics at Vitrio agency. Focus on improving e-commerce sales through CRM strategies and data-driven insights.

Responsibilities

• Execute and monitor blast and segmented campaigns focused on performance and conversion;
• Run A/B tests and propose continuous improvements;
• Schedule and program campaigns in CRM platforms;
• Analyze results and prepare weekly performance and growth reports;
• Contribute ideas and insights to improve the e-commerce customer journey and outcomes.

Requirements

• Previous experience with CRM and use of platforms such as ActiveCampaign, Dito, RD Station, Insider, Salesforce Marketing Cloud or similar;
• Basic knowledge of GA4 and the main performance indicators (conversion rate, CTOR%, churn, average order value (AOV), among others);
• Analytical profile, with ease interpreting data and generating insights;
• Organized and proactive in day-to-day activities;
• Strategic thinking with a results focus;
• Good communication skills to interact with clients and internal teams.

Benefits

• Meal voucher (R$904.72/month);
• Medical insurance;
• TotalPass;
• Day off;
• Language classes (English or Spanish) with 50% discount;
• Home office allowance (R$60.00);
• Childcare allowance (R$576.00);
• Christmas voucher;
• Tenure-based bonus (service-time bonus);