CRO Account Director responsible for managing client portfolios and executing optimization strategies. Joining a leading eCommerce provider focused on performance and client satisfaction.
Responsibilities
Nurture and own the relationship of your portfolio of clients.
By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
The execution of CRO services must be of a high quality, this ensures all clients are serviced fully and efficiently and to the best of Visualsoft’s ability at all times.
Measured by NPS and client retention levels.
When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
Continuously strive to produce the highest results for Visualsoft clients via CRO.
Take full ownership and accountability for all results, implementing change where required to improve.
Devise and own best in class CRO strategies of your portfolio of clients.
Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.
Implement industry leading strategies, even first to market where beneficial.
Requirements
Extensive proven experience on either agency or client-side specialising in CRO
Proven expertise in external CRO platforms and tools, analytics, forecasting and measurement
Experience in building and executing CRO strategies, whether in-house or for clients
Working to tight deadlines as a team and as an individual
Client-facing experience at a senior level
Client meeting experience and proven strategy presentation skills
Analytical and data-driven
**Desirable **
Experience in eCommerce
Experience in other digital media channels
Google Data Studio
Attribution
Google Tag Manager
Benefits
Competitive basic salary with great progression options
Unlimited paid holidays - yes that's not a typo!
Hybrid working
Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
A high-performance MacBook
VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
Free breakfast, fruit, hot and cold drinks and protein shakes
Friday afternoon drinks to wind down for the weekend
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