Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- As a Werkstudent in Customer Success, engage with customers and solve issues for a tech startup. Collaborate with the development team and enhance customer satisfaction in a growing company.
Responsibilities
- You are in direct contact with our customers and resolve potential issues either independently or in collaboration with our engineering team
- You establish yourself as a trusted advisor and help customers roll out additional vision checkouts
- You propose concrete measures for the successful deployment of the vision checkout and respond to a variety of situations using our software
- You prepare reports on system performance and communicate them to the team
- You identify root causes of problems and submit feature requests to our development team
- You prepare and conduct workshops to improve our internal processes and increase customer satisfaction
Requirements
- You are a currently enrolled student and speak fluent German
- You are willing to occasionally travel within Europe to visit our customers
- You are outgoing and have strong communication skills
- You have a structured, independent working style and can handle new daily challenges
- You remain calm and motivated even in stressful situations
- You have a genuine interest in learning more about computer vision & machine learning
Benefits
- Casual working atmosphere in a young team
- Flexible working hours and location
- A genuine startup culture with flat hierarchies and short decision-making processes
- Responsibility from day one in a fast-growing company
- Work with state-of-the-art technology and research in machine learning and computer vision
- Exposure to renowned clients
- Modern office in a trendy industrial complex
- Free coffee and snacks
- After-work sports (e.g., workouts, spikeball, …) and team events
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