Head of Workforce Planning at Xero focused on optimizing Customer Experience resources and implementing AI - driven workforce strategies. Leading a global team and enhancing operational efficiency.
About the role
- Mechatronics technician for customer service involved in maintaining and installing fire protection systems. Role requires travel and readiness for emergency service in Germany.
Responsibilities
- Maintenance of water-based extinguishing systems, fire alarm systems and special extinguishing systems at customer sites
- Commissioning of water-based extinguishing systems, fire alarm systems and special extinguishing systems
- Expansion and modification/retrofit of fire protection systems
- Willingness to travel and to participate in on-call emergency service
Requirements
- Completed vocational training as a gas and water installer, plant mechanic, or a comparable qualification
- Initial professional experience in customer service
- Category B driving licence
- Customer-oriented, communicative, resilient, solution-focused and able to work independently
Benefits
- Comprehensive onboarding
- Commitment to workplace safety
- Attractive share program
- Health care/preventive care
- Childcare allowance
- Bike leasing
- Employee discounts with well-known companies
- Company events
- Special payments such as a Christmas bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Specialist providing exceptional support for inquiries from Germany, Switzerland, and Europe. Collaborating with teams and enhancing customer experience.
Customer Service Representative overseeing order management and customer engagement with SAP proficiency. Responsible for resolving inquiries and maintaining relationships with high - volume clients.
Customer Experience Representative managing buyer inquiries through chat across e - commerce platforms. Ensuring customer satisfaction and collaborating with internal teams for optimal service.
Customer Service & Operations Credit Analyst managing customer inquiries related to lending operations. Investigating queries and providing resolutions while supporting process improvements within the team.
Customer Service Specialist providing support for Italian - speaking clients via phone and email. Responsible for managing orders and ensuring high - quality customer service in a hybrid work environment.
Customer Support role requiring strong communication skills in German. Engaging with customers via various channels and actively shaping processes within a dynamic team environment.
Customer Support Manager engaging B2C clients across various platforms. Assuring customer satisfaction and coordinating product related inquiries in Mannheim startup environment.
(Senior) Payroll Support Specialist providing expert payroll support to customers at Personio. Collaborating with cross - functional teams to enhance payroll processes and customer service.
Customer Experience Agent responsible for resolving customer inquiries and enhancing user experience on Whatnot platform. Engage with buyers and sellers while ensuring timely support and solutions.