Critical Situation Manager resolving critical customer situations at nShift, ensuring efficient resolution and communication for improved customer experience.
About the role
- Case Manager supporting accident insurance clients in Switzerland. Coordinating rehabilitation efforts and providing client consultations in a hybrid work environment.
Responsibilities
- Visit, advise and support seriously injured individuals and our clients within the scope of accident insurance under the Swiss Accident Insurance Act (UVG)
- Coordinate complex insurance cases that require management of the injured person’s vocational and social reintegration
- Conduct on-site case reviews and assessments with insured persons and with clients
- Proactively liaise with the various stakeholders (insured persons, employers, physicians, IV (disability insurance), etc.) and coordinate measures with the aim of achieving a win-win outcome for all involved
- Collaborate with external partners on reintegration measures
- Negotiate with lawyers, companies, insured persons and/or insurers
- Carry out visits related to pension reviews and general UVG assessments
Requirements
- Several years of professional experience in accident insurance or proven experience in the personal/social insurance sector
- Completed legal training (e.g., law degree) and/or a federal specialist certificate in insurance (eidgenössischer Fachausweis) with broad legal knowledge
- CAS in Case Management (Certificate of Advanced Studies) is an advantage
- Native German language; a second Swiss national language is an advantage
- Proficient with common IT tools (MS Office)
Benefits
- A healthy working environment in a mutual insurance company awarded the “Best Employer” label
- Comprehensive social benefits, including flexible work arrangements and numerous employee discounts
- Work within a dynamic, proactive and multidisciplinary team
- Human-centered values focused on employee well‑being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Executive Business Manager working with Odevo UK's CEO and CFO to streamline operations. Enhancing executive decision - making and engagement with senior stakeholders in a fast - paced environment.
Senior Programmatic Manager optimizing campaign performance across programmatic platforms for Jellyfish. Collaborating with clients and teams, mentoring junior staff, and driving strategic growth.
Vendor Field Response Manager overseeing vendor performance and service in transportation for school systems. Responsible for incident response, field audits, and vendor coordination in Minneapolis.
Sustainability Manager leading operational decarbonisation within M&G’s global corporate operations. Advising on environmental management and sustainability efforts with a focus on compliance and reporting.
Configuration Manager bridging engineering and production, ensuring smooth technical data flow for defense innovations. Collaborating with teams to manage BOM and manufacturing documentation effectively.
Engagement Lead at Satori Analytics responsible for managing client relationships and driving account growth. Overseeing delivery, mentoring team members, and strategizing for account success.
Senior Development Manager overseeing delivery of new affordable housing developments. Leading a team to ensure project compliance and high - quality execution for Incommunities.
Area Sales Manager responsible for revenue growth and relationship building in Downstream division. Leading sales efforts and ensuring customer needs are met with technical solutions.
Operational Manager for Alpheus managing MRA operations and maintenance, ensuring compliance and performance across Northern Operations.