Client Success Associate managing relationships with a range of clients at Gartner. Ensuring successful utilization of services, facilitating engagement, and collaborating with internal teams.
About the role
- Customer Success Manager at Vanta guiding diverse customers through security and compliance solutions. Driving customer engagement and retention through world-class service and support.
Responsibilities
- Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
- Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals.
- Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention.
- Utilize our CS platform, Catalyst, to track and prioritize customer health indicators across your book of business, making data-driven decisions to enhance customer outcomes.
- Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions.
- Partner closely with your Scale CSA team to co-develop and execute plays that drive customer engagement, adoption, and retention across the entire Vanta customer base.
- Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities.
- Coordinate with Support and Finance to efficiently resolve customer issues, ensuring a seamless and positive experience.
- Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.
Requirements
- Have 2+ years of experience in Customer Success at a SaaS company.
- Background in running a large book of business at scale
- Willingness to collaborate with others and drive mutually beneficial outcomes
- Self-motivated and curious: Bias for action and committed to iterating when necessary
- Work effectively in a highly ambiguous, ever-changing environment
- Experience working in the security or compliance industry is preferred
- Possess clear and thoughtful communication skills, with strong critical thinking ability
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Benefits
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
- Health & wellness stipend
- Remote workspace stipend
- Commuter benefits for team members who attend the office
- Pension matching
- 25 days of PTO per year and unlimited sick time
- 8 company paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior CRM Manager overseeing CRM as a growth lever for a fast - growth DTC brand. Focused on retention, loyalty, and customer relationship building, working hybrid in Cheltenham.
Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Customer Success Manager at Eucon optimizing customer use of data - driven solutions and analyzing customer behavior for improved outcomes. Role includes onboarding new clients and developing tailored implementations.
Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long - term relationships and enhancing customer experience.
Energy Customer Success & Portfolio Growth Manager responsible for developing client energy portfolios at VISPIRON. Supporting clients in creating scalable and successful hybrid power plants.