Customer Success Manager empowering public sector clients through consultancy and training. Building strong client relationships and enhancing operational efficiencies with software solutions.
About the role
- Customer Success Manager enhancing customer relationships for a growing SaaS company. Driving performance metrics and ensuring client success in a hybrid work environment.
Responsibilities
- You act as the main point of contact for international or national customers, advising and supporting companies on content and development — your goal is to ensure customers achieve their objectives and remain successful in the long term.
- You support decision-makers at existing and new customers (program management, department heads, executive management) to ensure our solution delivers maximum impact.
- You identify opportunities and potential performance challenges early and develop tailored measures — through regular performance and project-governance meetings you help our customers achieve their goals efficiently.
- You deliver targeted training and guide customers through implementation to ensure they realize the full potential of our solution.
- You create audience-focused, topic-specific dashboards and analyses for the company’s performance management.
- You present new product features and coordinate their rollout with customers — always aiming to increase the value our solution delivers to them.
- You identify opportunities to deepen customer relationships and to optimize licensing.
Requirements
- You have at least 3 years of professional experience as an Account Manager, management consultant, or in a similar advisory role, ideally in the B2B SaaS sector.
- You have strong experience working with customers from industrial companies and demonstrated expertise in optimizing cost and process structures.
- You think strategically, analyze customer needs, and develop tailored solutions.
- You communicate confidently at management level and know how to proactively engage and retain customers.
- You are proficient with CRM systems (e.g., HubSpot) and other modern account-management tools.
- You are willing to travel as required.
- You have good German and English skills, both written and spoken.
Benefits
- Hybrid working model with an office focus (60/40)
- Work–life balance through flexible working hours
- Choice of preferred work device (macOS or Windows)
- Mentoring and support from skilled and experienced colleagues
- Generous professional development program
- Attractive employee referral program
- Competitive salary, dependent on experience and qualifications
- Company pension scheme
- Conveniently located office in the heart of Bielefeld’s old town
- DB job ticket
- Business bike leasing
- Workation options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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