Customer Experience Manager at Granite overseeing order setup and customer experience. Managing a team to ensure processes, scheduling, and service are aligned with customers' needs.
About the role
- Customer Service Agent at V-HEAL GmbH providing support in the banking sector. Engaging with customers via multiple channels and contributing to solutions.
Responsibilities
- Bearbeitung von Kundenanfragen per Telefon, E-Mail und Chat
- Zuständigkeit für die Serviceauskünfte an die Endkunden
- Erkennung vertrieblicher Potentiale sowie aktive Kundenansprache bis zum Abschluss einer passenden Lösung
- Verantwortung für die Sachbearbeitung sowie Betreuung der im KundenDialogCenter zugeordneten Kunden
Requirements
- Eine erfolgreich abgeschlossene kaufmännische Ausbildung oder ähnliche Qualifikation
- Kenntnisse im Bereich Bankprodukte (z.B. Girokonto) sind von Vorteil
- Souveränität, Motivation und Belastbarkeit
- Ein verbindliches und serviceorientiertes Auftreten
- Fließende Deutschkenntnisse in Wort und Schrift
Benefits
- Flexible Arbeitszeiten sowie Möglichkeiten des mobilen Arbeitens
- Vermögenswirksame Leistungen in voller Höhe
- Zuschuss zum Deutschlandticket als Jobticket
- 30 Tage Urlaub plus zwei zusätzliche Bankfeiertage sowie die Möglichkeit, Teile Ihres Entgelts in zusätzliche Freizeit umzuwandeln
- Ein anonymes, psychologisches Beratungsangebot zur Unterstützung Ihrer mentalen Gesundheit – in jeder Lebenslage
- Ein Lebensarbeitszeitkonto und betriebliche Altersvorsorge
Job title
Job type
Experience level
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Degree requirement
Location requirements
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